Privacy Policy

1. Introduction

Roadside Assistance and Dispatch ("we," "us," or "our") operates a nationwide roadside assistance and towing dispatch platform that connects customers in need of roadside services with verified service providers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using the Service, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• Customers: Name, phone number, email address, vehicle details (make, model, year, color), and pickup/location information.
• Service Providers: Company name, contact information, business address, service area, service types, pricing, logo, equipment photos, and social media links.
• Drivers: Full name, phone number, email address, and license number.
• Dispatchers: Full name, email address, and phone number.

2.2 Location Data

We collect and use your real-time location data to match you with nearby service providers, track provider arrival, and facilitate dispatch. Location data is shared with your assigned provider during an active job and may be shared via a secure link at your request.

2.3 Payment Information

Payments are processed through our third-party payment processor (Base44 Payments / Wix Payments). We do not store your full credit card or payment details on our servers. We may store transaction records, billing status, and checkout references for accounting and dispute resolution.

2.4 Usage and Device Data

We automatically collect device information, IP address, app usage data, job history, and diagnostic data to operate, maintain, and improve the Service.

3. How We Use Your Information

• To dispatch roadside assistance providers to your location.
• To communicate with you about your service requests, including status updates and provider ETAs.
• To process payments and manage subscriptions.
• To verify and manage provider, driver, and dispatcher accounts.
• To send push notifications about incoming dispatches and job updates.
• To improve our dispatch matching, coverage, and overall Service quality.
• To comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We share your information only as necessary to provide the Service:

• With Service Providers: Your name, phone number, vehicle details, and location are shared with the assigned provider to complete the dispatch.
• With Payment Processors: Payment information is handled by our third-party payment processor.
• With Dispatch Partners: If your job is routed through a dispatch partner, relevant job details are shared with that partner.
• Push Notification Services: We use third-party services to deliver push notifications to your device.
• Legal Compliance: We may disclose information when required by law or to protect our rights and safety.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Job records, transaction history, and related data may be retained for accounting, legal, and dispute resolution purposes. You may request deletion of your account and associated data at any time through the app's Account settings.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and personal data.
• Opt out of certain data processing or marketing communications.
• Withdraw consent for location tracking and push notifications (through your device settings).

To exercise any of these rights, contact us at maincentraldispatch@gmail.com or use the "Delete Account" feature in the app.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy in the app or through other communication channels. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: maincentraldispatch@gmail.com